How to Send Receipts From Your Online Store Using OzSpeed hPanel

Sending receipts to customers after a purchase is an essential part of running an online store. Receipts confirm transactions, build trust, and provide a record for customers. With OzSpeed hPanel, you can configure and automate receipt emails for a seamless experience.

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Step 1: Log in to OzSpeed hPanel #

1. Visit OzSpeed hPanel.
2. Enter your credentials and log in.
3. Navigate to Online Store > Settings > Emails.

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Step 2: Enable Receipt Emails #

1. In the Transactional Emails section, locate the Order Receipt option.
2. Turn on the toggle to enable automatic receipts for customers after a purchase.

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Step 3: Customize the Receipt Template #

1. Click on Edit Template under the Order Receipt section.
2. Customize the content to include:
   • Store logo and branding.
   • Order summary (e.g., items purchased, prices, taxes, and total).
   • Customer details (name, address, and email).
   • Payment confirmation and reference number.
   • Return and refund policy link (optional).
3. Save the changes to apply the template.

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Step 4: Configure Sender Information #

1. In the Email Configuration section, update the sender information:
   • Sender Name: Enter your store name (e.g., “OzSpeed Electronics”).
   • Sender Email Address: Use a professional email (e.g., receipts@yourstore.com).
   • Reply-to Email: Specify where customer replies should be sent.

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Step 5: Test the Receipt Email #

1. Place a test order in your store.
2. Check the receipt email in the inbox of the email address used for the order.
3. Verify that:
   • The receipt is sent promptly.
   • The content and formatting are correct.
   • All details, such as order items, amounts, and contact information, are accurate.

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Step 6: Automate Receipts for All Orders #

1. Ensure the Order Receipt email option is enabled in the Email Notifications settings.
2. Review the trigger settings to confirm receipts are sent:
   • Immediately after payment is processed.
   • After the order status changes to Paid or Completed.

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Troubleshooting Tips #

1. Receipts Not Sending:
   • Verify that email notifications are enabled in the Email Settings.
   • Check the email logs in hPanel for potential delivery issues.
2. Emails Going to Spam:
   • Use a professional domain email (e.g., support@yourstore.com).
   • Configure SPF, DKIM, and DMARC records for your email domain.
3. Incorrect Details on Receipts:
   • Double-check the receipt template to ensure dynamic fields (e.g., {{order_total}}, {{customer_name}}) are correctly placed.

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Additional Tips: #

• Attach PDF Receipts: Enable PDF attachment in the receipt email settings to provide customers with a downloadable copy.
• Include Contact Information: Add your support email or phone number for customer inquiries.
• Monitor Email Performance: Use analytics to track delivery rates, open rates, and bounce rates.