How to Fix “You Already Have a Domain Registration on Another Provider” Error for .BR Domains

The “You Already Have a Domain Registration on Another Provider” error occurs when a .br domain is registered with a different registrar or linked to another Registro.br account. This prevents you from managing the domain through a new provider until resolved.

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Causes of the Error #

1. Existing Registration:
   • The domain is already registered with another service provider or registrar.
2. Linked Registro.br Account:
   • The domain is associated with a specific Registro.br account.
3. Domain Lock or Restrictions:
   • The domain has transfer restrictions preventing it from being managed by another provider.

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Steps to Fix the Error #

Step 1: Verify Domain Ownership #

1. Perform a WHOIS Lookup for the domain at Registro.br WHOIS:
   • Enter the domain name to view ownership details.
   • Confirm if the domain is registered under your CPF (Cadastro de Pessoas Físicas) or CNPJ (Cadastro Nacional da Pessoa Jurídica).

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Step 2: Check the Current Registrar #

1. Identify the current registrar or provider from the WHOIS results.
2. Log in to your account with the existing provider.
   • Ensure you have access to the domain’s DNS and management settings.

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Step 3: Request Domain Transfer #

1. If you want to move the domain to a new provider:
   • Log in to your current registrar and unlock the domain for transfer.
   • Obtain the EPP code (authorization code) required for domain transfer.
2. Initiate the transfer with your new registrar by providing the EPP code.
   • Follow any additional instructions from Registro.br to complete the transfer.

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Step 4: Reclaim Your Domain (If Applicable) #

1. If the domain is linked to a different Registro.br account, contact Registro.br support:
   • Email: hostmaster@registro.br.
   • Provide:
     • A copy of your CPF or CNPJ document.
     • Proof of ownership (e.g., purchase receipt or business documentation).
2. Request reassignment of the domain to your current account.

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Step 5: Update DNS Settings #

1. If you do not wish to transfer the domain but want to point it to a new hosting provider:
   • Log in to the current registrar’s dashboard.
   • Update the DNS settings with the new provider’s nameservers:
     • Example:
       • Primary: ns1.newprovider.com
       • Secondary: ns2.newprovider.com
2. Allow 24–48 hours for DNS propagation.

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Troubleshooting Tips #

1. Registrar Does Not Release Domain:
   • Ensure there are no pending payments or disputes with the current registrar.
   • Contact Registro.br for assistance if the registrar refuses to release the domain.
2. Domain Locked for Transfer:
   • Domains may have a lock period (e.g., 60 days after registration or recent transfers). Wait for the lock to expire before initiating a transfer.
3. Ownership Disputes:
   • If someone else is using your CPF/CNPJ for the domain, contact Registro.br with proof of identity or business ownership to resolve the issue.

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Additional Tips: #

• Plan Transfers in Advance: Domain transfers may take a few days to complete, so initiate the process early to avoid downtime.
• Use Trusted Registrars: Work with reliable and accredited .br domain registrars to minimize issues.
• Keep Records: Maintain all domain registration and transfer documentation for quick resolution of disputes.