How to Manage Orders in Your Online Store Using OzSpeed hPanel

Managing orders effectively ensures smooth operations for your online store and a seamless customer experience. Here’s how to view, process, and manage orders in OzSpeed hPanel.

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Step 1: Log in to hPanel #

1. Visit OzSpeed hPanel.
2. Enter your credentials and log in.
3. Navigate to Online Store > Orders.

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Step 2: View Orders #

1. In the Orders section, you’ll see a list of all recent orders.
2. Each order includes details such as:
   • Order Number
   • Customer Name
   • Order Date
   • Status (e.g., Pending, Paid, Shipped)

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Step 3: Review Order Details #

1. Click on an order to view its full details.
2. Key information includes:
   • Customer Information: Name, email, shipping address.
   • Product Details: Items purchased, quantities, and prices.
   • Order Total: Subtotal, discounts, shipping fees, taxes, and grand total.
   • Payment Method: Details of how the customer paid (e.g., PayPal, Stripe, manual).

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Step 4: Update Order Status #

1. Use the Order Status dropdown menu to update the order’s progress:
   • Pending: Awaiting payment.
   • Paid: Payment received.
   • Processing: Order is being prepared.
   • Shipped: Order has been shipped.
   • Completed: Transaction fully processed.
2. Click Save Changes after updating the status.

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Step 5: Process Shipping (If Applicable) #

1. Navigate to the Shipping section within the order details.
2. Add a tracking number (if available) and choose the carrier (e.g., DHL, FedEx).
3. Notify the customer by enabling the Send Shipping Email option.
4. Mark the order as Shipped once dispatched.

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Step 6: Handle Order Modifications #

1. If a customer requests changes (e.g., product, quantity, or address):
   • Edit the order details in the Modify Order section.
   • Confirm the changes with the customer.
2. Recalculate the total if necessary (e.g., after applying discounts or adding fees).

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Step 7: Issue Refunds (If Needed) #

1. Go to the Refunds section in the order details.
2. Enter the refund amount (full or partial).
3. Process the refund through the customer’s original payment method (e.g., PayPal or Stripe).
4. Update the order status to Refunded.

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Step 8: Archive or Delete Orders #

1. Archive completed or canceled orders for record-keeping.
2. Delete test or invalid orders to keep your order list organized.
   • Note: Deleted orders cannot be recovered.

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Step 9: Monitor Order Analytics #

1. Go to Reports > Orders to review sales performance.
2. Track metrics such as:
   • Total orders.
   • Average order value.
   • Most popular products.

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Troubleshooting Tips #

1. Orders Not Showing:
   • Ensure the store is live and accepting payments.
   • Check if the payment gateway is properly configured.
2. Order Status Not Updating:
   • Refresh the page after saving changes.
   • Clear your browser cache and try again.
3. Emails Not Sent to Customers:
   • Verify your email settings in Store Settings > Notifications.
   • Ensure transactional emails are enabled.

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Additional Tips: #

• Automate Status Updates: Use integrations to automatically update order statuses based on payment and shipping progress.
• Provide Customer Updates: Keep customers informed by sending emails when their order is processed, shipped, or delayed.
• Organize Orders: Use filters (e.g., date, status) to manage and prioritize orders efficiently.