The “Search Refused” error at Registro.br occurs when there’s an issue querying the domain’s data or WHOIS records. This error may result from restrictions, incorrect configurations, or technical issues. Here’s how to identify and resolve the issue.
Common Causes of the “Search Refused” Error #
- Invalid Domain Search:
- The domain being queried is invalid or does not exist in the Registro.br database.
- Rate Limiting:
- Too many search queries have been sent in a short period, triggering a rate limit on the WHOIS or Registro.br system.
- Incorrect WHOIS Query Format:
- The search query does not comply with Registro.br’s WHOIS lookup syntax.
- Connection Issues:
- Network or server-side issues preventing proper communication with Registro.br’s systems.
- Domain Restrictions:
- The domain’s data may be restricted due to privacy protection or incomplete registration.
Steps to Fix the “Search Refused” Error #
1. Verify the Domain Name #
- Ensure the domain you’re searching for is spelled correctly and uses a valid extension (e.g.,
.br,.com.br). - Check whether the domain is active and registered.
2. Wait for Rate Limit Reset #
- If you’ve performed multiple WHOIS queries in a short time, wait for 5–15 minutes before trying again.
- Avoid making rapid successive requests.
3. Use Registro.br’s Official Tools #
- Perform the search directly through Registro.br’s website:
- Visit Registro.br WHOIS Search.
- Enter the domain name in the search bar.
- This bypasses potential issues with third-party WHOIS tools.
4. Ensure Proper WHOIS Query Format #
- For manual WHOIS lookups, ensure the query follows Registro.br’s requirements:Copy code
whois domainname.br
5. Check for Privacy Protection #
- Domains with privacy protection enabled may restrict certain data from being displayed.
- Log in to the domain’s registrar account to review the status or disable privacy temporarily.
6. Verify Your Network #
- Ensure your internet connection is stable and that no firewall or proxy settings are blocking communication with Registro.br.
7. Contact Registro.br Support #
- If the issue persists, contact Registro.br’s support team for assistance:
- Email: suporte@registro.br
- Phone: +55 11 5509-3500
- Provide details about the domain and the error message.
Additional Tips: #
- Limit WHOIS Requests: Avoid frequent WHOIS lookups within a short period to prevent rate limiting.
- Use a Different Tool: If Registro.br’s WHOIS search fails, try other official WHOIS tools that comply with Brazilian domain registry standards.
- Confirm Domain Status: Use your registrar’s dashboard to check if the domain is active or has unresolved registration issues.
