How to Fix the “Domain is not owned by the same user” Error

The “Domain is not owned by the same user” error occurs when attempting to link, transfer, or configure a domain with an account that does not match the ownership information of the domain. This can happen due to mismatched registrant details, incorrect account settings, or transfer issues. Follow these steps to resolve the error.

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Steps to Fix the Error #

Step 1: Verify Domain Ownership #

1. Check the WHOIS Information:
   • Use a WHOIS lookup tool (e.g., whois.net or your domain registrar’s WHOIS service).
   • Verify that the domain’s registrant details match the intended account holder’s information.
2. Confirm Account Details:
   • Log in to your domain registrar or hosting provider and check the account associated with the domain.
   • Ensure that the email address and other ownership details match your intended user account.

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Step 2: Verify Domain Registrar and Hosting Account Match #

1. If Using OzSpeed:
   • Log in to your OzSpeed hPanel: OzSpeed hPanel.
   • Navigate to the Domains section and ensure the domain is added to the correct user account.
2. For External Domains:
   • Ensure the domain is properly linked to your hosting account through DNS settings or transfer processes.

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Step 3: Update Ownership Information #

1. Correct the Registrant Details:
   • Log in to your registrar’s account and update the domain ownership details (email, name, address) to match your hosting or user account.
2. Provide Proof of Ownership:
   • Some registrars may require documentation, such as a government-issued ID or proof of purchase, to update domain ownership details.

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Step 4: Re-Link or Re-Add the Domain #

1. Log in to your hosting account (e.g., OzSpeed).
2. Remove the domain if it’s already partially added but causing the error.
3. Re-add the domain:
   • Navigate to the Domains section and click Add Domain.
   • Follow the instructions to link the domain correctly.

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Step 5: Check for Pending Transfers #

1. If the Domain Was Recently Transferred:
   • Wait for the transfer to complete before attempting to link the domain.
   • Ensure the domain is no longer associated with the old registrar account.
2. Cancel and Re-Initiate the Transfer:
   • If the transfer has failed or ownership details are mismatched, cancel the transfer and reinitiate it with the correct details.

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Step 6: Contact Support #

1. If the issue persists, contact your domain registrar or hosting provider’s support team.
2. Provide the following information:
   • Domain name.
   • Account details for both hosting and domain registrar.
   • Any proof of ownership or recent changes to domain settings.

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Common Causes and Solutions #

1. Mismatched Registrant Information:
   • Update the domain’s WHOIS details to match the hosting account owner.
2. Multiple Accounts:
   • Ensure the domain is linked to the correct user account within your hosting provider.
3. Domain Not Fully Transferred:
   • Wait for the transfer process to complete before linking the domain.
4. Incorrect DNS Settings:
   • Verify that the domain’s nameservers and DNS records are correctly pointing to your hosting provider.

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Additional Notes: #

• Update Contact Information Promptly:
  • Ensure that registrant and account details remain consistent to prevent errors in the future.
• Monitor Transfers:
  • If transferring a domain, keep track of progress and verify ownership after completion.
• Enable Auto-Renewal:
  • This prevents expiration-related issues that can complicate ownership verification.