Keeping your company information up to date is crucial for building trust with your customers and ensuring compliance with legal requirements. This includes details like your company name, address, phone number, email, and business hours. Here’s a step-by-step guide on how to update your company information in the online store using OzSpeed’s hPanel.
Step 1: Log In to hPanel #
Access your website’s control panel to manage and update company information.
How to Log In: #
- Go to ozspeed.com.au.
- Click on Login and enter your credentials (username and password).
- Navigate to the Dashboard.
Tip: #
- If you have forgotten your password, use the Forgot Password option to reset it.
Step 2: Access the Online Store Settings #
In hPanel, go to the section where you can update your store’s basic information.
How to Navigate: #
- From the Dashboard, click on Online Store.
- Select Store Settings > Company Information.
Tip: #
- This section might also be labeled as Business Info or Contact Details, depending on your setup.
Step 3: Update Company Name and Contact Details #
Here, you can edit the core company information displayed on your website and invoices.
What You Can Edit: #
- Company Name: The official name of your business.
- Address: The physical or mailing address of your company.
- Phone Number: A customer service phone number.
- Email Address: The primary email address for customer inquiries.
- Business Hours: Your store’s operating hours.
Example: #
plaintextCopy codeCompany Name: OzSpeed Pty Ltd
Address: 123 Speed Lane, Melbourne, VIC 3000, Australia
Phone Number: +61 3 1234 5678
Email: support@ozspeed.com.au
Business Hours: Mon-Fri: 9 AM - 6 PM
Tip: #
- Use a professional email address (e.g.,
support@yourdomain.com) to maintain credibility.
Step 4: Save and Publish Changes #
After updating your company information, save the changes to apply them to your website.
How to Save: #
- Click Save Changes.
- If prompted, click Publish to make the changes live on your website.
Tip: #
- Double-check the information for accuracy before publishing to avoid any mistakes.
Step 5: Verify the Updated Information #
Ensure that the updated company information appears correctly across your website.
How to Verify: #
- Visit your website’s Contact Us page.
- Check the Footer Section, where company information is typically displayed.
- Look at any automated emails (e.g., order confirmations) to ensure the updated details are reflected.
Tip: #
- Use an incognito browser window or clear your cache to see the latest changes.
Step 6: Update Additional Business Information (Optional) #
Depending on your online store setup, you may also need to update the following:
Additional Information: #
- Social Media Links: Update your Facebook, Instagram, or LinkedIn URLs.
- Tax and Business Registration Details: If required, update your ABN (Australian Business Number) or other tax identifiers.
- Store Policies: Review and update your Privacy Policy, Refund Policy, and Terms of Service to reflect any changes.
Tip: #
- Keeping this information up to date helps with SEO and improves customer trust.
Troubleshooting Tips #
- Changes Not Showing Up:
- Clear your browser cache and refresh the page.
- Ensure you clicked Publish after saving changes.
- Incorrect Information Displayed:
- Double-check the fields in the Store Settings section for any typos or outdated details.
- Review the content of your Contact Us and About Us pages.
- Email Not Updating:
- If the email address is not updating, check your domain settings in hPanel for any overrides or forwarding rules.
Additional Tips: #
- Test Contact Details: Send a test email and call the phone number to ensure they are working correctly.
- Consistent Branding: Ensure that your company information is consistent across all channels, including social media and business directories.
- Review Regularly: Set a reminder to review your company information every few months or after any major changes (e.g., moving offices, changing phone numbers).
