How to Accept Payments via PayNow in Your Online Store Using OzSpeed hPanel

PayNow is a popular instant payment method in Singapore, allowing customers to make secure payments using their mobile banking app by scanning a QR code or entering a unique payment identifier. Integrating PayNow in your online store is a great way to cater to Singapore-based customers.

Here’s how to enable and configure PayNow using OzSpeed hPanel:

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Step 1: Set Up a PayNow-Linked Account #

1. Ensure you have a PayNow-enabled business bank account in Singapore.
2. Register for PayNow Corporate with your bank to generate a Unique Entity Number (UEN) or QR Code for receiving payments.
3. Confirm the PayNow integration option with your payment gateway (e.g., Stripe, HitPay, or other Singapore-based providers).

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Step 2: Log in to OzSpeed hPanel #

1. Visit OzSpeed hPanel.
2. Enter your credentials and log in.
3. Navigate to Online Store > Payment Settings.

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Step 3: Enable PayNow #

1. In the Payment Methods section, click Add Payment Method.
2. Select PayNow from the list of available options.
3. Enter the following details:
   • PayNow UEN or QR Code: Provided by your bank or payment gateway.
   • Merchant Name: Your registered business name for payment identification.

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Step 4: Configure Payment Settings #

1. Payment Regions:
   • Enable PayNow for customers in Singapore.
2. Currency Support:
   • Set the currency to SGD (Singapore Dollar), as PayNow only supports transactions in SGD.
3. Payment Instructions:
   • Add clear instructions for customers to:
     • Scan the QR code at checkout (if applicable).
     • Enter your UEN in their banking app for payment.

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Step 5: Test PayNow Integration #

1. Visit your storefront and simulate a purchase:
   • Add a product to the cart and proceed to checkout.
   • Select PayNow as the payment method.
2. If using a QR code, scan the code with a mobile banking app and make a small test payment.
3. Verify that the payment is recorded successfully in your Orders section of hPanel.

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Step 6: Publish and Enable Live Transactions #

1. Once you’ve tested PayNow, save the settings and publish your changes.
2. Start accepting live payments from customers.

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Step 7: Reconcile Payments #

1. Regularly log in to your business bank account or payment gateway dashboard to verify PayNow payments.
2. Update the order status in hPanel (e.g., Paid, Processing, Completed) as payments are confirmed.

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Troubleshooting Tips #

1. PayNow Not Displaying at Checkout:
   • Ensure PayNow is enabled in Payment Settings.
   • Verify that the customer’s location is set to Singapore.
2. Payment Not Reflected in Orders:
   • Check your bank account or payment gateway dashboard for the transaction.
   • Verify that the UEN or QR code details are accurate.
3. Customer Confusion:
   • Provide clear instructions at checkout, including a note to screenshot the QR code or enter the UEN manually.

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Additional Tips: #

• Display the PayNow Logo: Add the PayNow logo at checkout to inform customers about the payment option.
• Mobile Optimization: Ensure your checkout process is mobile-friendly, as PayNow is primarily used via mobile banking apps.
• Set Payment Deadlines: Inform customers of a time limit (e.g., 24 hours) to complete the payment for their order to remain valid.