How to Accept Appointments in Your Online Store Using OzSpeed hPanel

Enabling an appointment booking system in your online store allows customers to schedule services conveniently, boosting efficiency and customer satisfaction. With OzSpeed hPanel, you can set up a booking system and manage appointments seamlessly.

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Step 1: Log in to OzSpeed hPanel #

1. Visit OzSpeed hPanel.
2. Enter your credentials and log in.
3. Navigate to Online Store > Appointments Settings.

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Step 2: Enable Appointment Booking #

1. In the Appointments section, click Enable Appointments.
2. Choose the type of appointments you want to offer:
   • Virtual or online sessions.
   • In-person consultations.
   • Service-specific bookings (e.g., salon, workshops).

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Step 3: Configure Appointment Details #

1. Add Services:
   • Go to Services and click Add New Service.
   • Enter details such as:
     • Service Name: E.g., “Haircut,” “Consultation.”
     • Duration: Set the time required for each appointment.
     • Price: Include the cost (if applicable).
   • Save the service.
2. Set Availability:
   • Define available days and hours for appointments in the Availability Settings section.
   • Specify break times, holidays, or blackout dates.

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Step 4: Customize Booking Settings #

1. Enable or disable:
   • Instant Booking: Automatically confirm appointments without manual approval.
   • Customer Approval: Require admin confirmation for each booking.
2. Add fields for customer information:
   • Name, email, phone number.
   • Special requests or comments (optional).
3. Set Reminder Notifications:
   • Enable email or SMS reminders for customers to reduce no-shows.

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Step 5: Add Appointment Widget to Your Website #

1. Go to Website Design > Widgets.
2. Select the Appointment Booking widget.
3. Drag and drop the widget onto the desired page (e.g., homepage, service page).
4. Customize the widget’s appearance to match your website design.

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Step 6: Test the Appointment System #

1. Visit your website as a customer.
2. Navigate to the appointment booking page.
3. Simulate booking an appointment by selecting a service, date, and time.
4. Verify that:
   • The booking is successfully submitted.
   • You receive confirmation as the admin.
   • The customer receives an email or SMS confirmation (if enabled).

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Step 7: Manage Appointments #

1. Navigate to Appointments in hPanel to:
   • View upcoming appointments.
   • Approve or cancel bookings (if manual approval is enabled).
   • Reschedule appointments if requested by customers.
2. Use filters to sort by:
   • Service type.
   • Date.
   • Status (e.g., Pending, Confirmed, Completed).

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Troubleshooting Tips #

1. Booking Issues on the Website:
   • Ensure the widget is correctly placed and functional.
   • Check that services and availability are set up accurately.
2. No Confirmation Emails:
   • Verify email settings in Notification Settings.
   • Ensure transactional emails are enabled in hPanel.
3. Double Bookings:
   • Confirm that the availability calendar does not overlap services or providers.

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Additional Tips: #

• Integrate Payments: Link the appointment system with a payment gateway to accept prepayments.
• Display Policies: Add cancellation or rescheduling policies on the booking page.
• Track Analytics: Use hPanel’s reports to analyze popular services and booking trends.