How to Fix the “Domain Already Used at OzSpeed” Error

The “Domain already used at OzSpeed” error typically occurs when a domain is already linked to another account or hosting service within OzSpeed. This issue prevents you from re-adding or managing the domain. Follow these steps to identify and resolve the problem.

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Steps to Fix the Error #

Step 1: Verify Domain Usage #

1. Check for Existing Associations:
   • Log in to all OzSpeed accounts you manage and look for the domain under the Domains or Hosting section.
   • Confirm whether the domain is linked to another account.
2. Use WHOIS Lookup:
   • Use a WHOIS lookup tool to verify the current ownership details and ensure the domain belongs to you.

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Step 2: Remove the Domain from Previous Associations #

1. Access the Previous Account:
   • Log in to the OzSpeed account where the domain is already linked.
   • Navigate to Domains or Hosting and remove the domain:
     • Select the domain and click Remove Domain or Unlink Domain.
   • Confirm the removal to free the domain for use in your current account.
2. Contact the Current User (If Applicable):
   • If the domain is linked to another user’s account, contact them to release the domain.

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Step 3: Re-Add the Domain to Your Account #

1. Log in to the OzSpeed account where you want to use the domain.
2. Go to the Domains section and click Add Domain.
3. Follow the instructions to re-link the domain to your account.

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Step 4: Check for Pending Transfers or DNS Issues #

1. Pending Transfer:
   • If the domain was recently transferred, wait for the process to complete before attempting to link it again.
2. DNS Conflicts:
   • Verify that the domain’s DNS records point to OzSpeed’s servers:Copy codens1.ozspeed.com ns2.ozspeed.com
   • Correct any DNS misconfigurations and try adding the domain again.

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Step 5: Contact OzSpeed Support #

1. If you’re unable to locate or remove the domain from other accounts, contact OzSpeed Support:
   • Provide the following details:
     • The domain name.
     • Proof of ownership (e.g., WHOIS record, invoice).
   • Request that the domain be unlinked from any accounts where it is incorrectly associated.
2. Escalation:
   • If the domain is associated with an inactive or unverified account, OzSpeed support can manually release it.

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Common Causes and Solutions #

1. Domain Linked to Another Account:
   • Solution: Remove the domain from the other account to free it for use.
2. Uncompleted Transfers:
   • Solution: Wait for the transfer to complete and reattempt adding the domain.
3. DNS Configuration Errors:
   • Solution: Ensure DNS settings match OzSpeed’s requirements and retry the process.

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Additional Notes: #

• Keep Account Details Organized:
  • If you manage multiple OzSpeed accounts, keep track of which domains are linked to which accounts.
• Verify Ownership Regularly:
  • Update WHOIS details and account information to avoid conflicts.
• Use Support When Needed:
  • OzSpeed support can quickly resolve issues involving inactive accounts or incorrect domain associations.