How to transfer your hosting plan to a different server

Step 1: Back Up Your Website Data #

Before initiating the transfer, create a complete backup of your website files and databases to prevent any data loss.

Method 1: Using hPanel Backup Tool #

1. Log in to your hPanel Dashboard at ozspeed.com.au.
2. Go to Files > Backups.
3. Click “Create New Backup” and wait for the process to complete.
4. Download the backup file to your local computer.

Method 2: Manual Backup via File Manager #

1. Open File Manager in hPanel.
2. Compress the public_html folder and download it.
3. Use phpMyAdmin to export your database as an .sql file.

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Step 2: Contact OzSpeed Support #

To transfer your hosting plan to a different server, you need to inform OzSpeed Support and request the server migration.

1. Go to the Support Center in hPanel.
2. Click on “Submit a Ticket”.
3. Select Technical Support and provide the following details:
   • Your account email and domain name.
   • The reason for the server transfer (e.g., upgrading server, changing server location).
   • Any specific requirements (e.g., server type, location preferences).
4. Submit the ticket and wait for confirmation from the support team.

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Step 3: Prepare for Migration #

While waiting for the transfer to be initiated, update any configuration files and make necessary preparations.

1. Update wp-config.php (for WordPress sites):
   • Ensure your database connection details are correct for the new server.
   • Update any hard-coded paths or URLs.
2. Check .htaccess Rules:
   • Review your .htaccess file for any custom rules that may need to be adjusted based on the new server environment.

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Step 4: Transfer Your Domain (If Needed) #

If your domain is managed outside of OzSpeed, update the DNS settings to point to the new server’s IP address.

1. Log in to your domain registrar (e.g., GoDaddy, Namecheap).
2. Go to DNS Settings and update the A record to the new server’s IP address.
3. Allow up to 48 hours for DNS propagation.

Tip: #

• If your domain is registered with OzSpeed, the support team can assist you with the DNS update during the transfer process.

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Step 5: Test Your Website on the New Server #

Once the migration is complete, verify that your website is functioning correctly on the new server.

1. Open your website in a web browser and check all pages.
2. Test interactive elements like forms, login pages, and media files to ensure they work properly.
3. Use tools like Pingdom or GTmetrix to check the site speed and performance.

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Step 6: Cancel or Downgrade the Old Hosting Plan (Optional) #

If you no longer need the old server, consider downgrading or canceling your previous hosting plan to avoid additional charges.

1. Go to My Services in hPanel.
2. Select the old hosting plan and click “Manage”.
3. Choose “Cancel Plan” or “Downgrade Plan” based on your preference.

Tip: #

• Make sure all data has been successfully migrated before canceling the old plan.

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Additional Tips: #

• Minimize Downtime: Schedule the transfer during low-traffic hours to reduce the impact on your visitors.
• Check Email Settings: If you use custom email services, update the MX records to reflect the new server settings.
• Monitor Performance: Keep an eye on your website’s performance metrics after the transfer to ensure everything runs smoothly.