Step 1: Log In to Your OzSpeed Account #
- Visit ozspeed.com.au and click on “Client Login”.
- Enter your email and password, then click “Login” to access your hPanel Dashboard.
Step 2: Access the Support Center #
- In hPanel, go to the “Support Center” or “Help” section.
- Click on “My Tickets” or “Migration Requests” to view your active support tickets.
Step 3: Open Your Migration Request Ticket #
- Locate the ticket related to your migration request. It should include details such as:
- Your website’s domain name.
- The source hosting provider.
- Any specific migration requirements.
- Click on the ticket to open it and view the current status.
Step 4: Update Your Request Details #
- Scroll down to the Reply section of the ticket.
- Provide the updated information or additional details you want to include, such as:
- New Login Credentials: If the source hosting account details have changed.
- Updated Database Details: If the database name, username, or password has changed.
- Special Requests: Mention any specific changes needed (e.g., skipping certain files, prioritizing certain directories).
- Click “Submit” or “Reply” to update your ticket with the new information.
Step 5: Confirm the Update with Support #
- After submitting the update, wait for a confirmation email or notification from OzSpeed Support.
- The support team may contact you for additional verification if necessary.
Step 6: Monitor the Migration Progress #
- Keep an eye on the ticket status in the Support Center.
- You can view updates from the support team and check the progress of your migration.
Additional Tips: #
- Communicate Changes Early: Notify the support team as soon as possible if there are any changes to your migration request.
- Verify Credentials: Double-check all login details you provide to avoid delays.
- Follow Up: If you don’t receive a response within the expected time frame, follow up directly through the Support Center or use the Live Chat option.
