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Privacy Policy

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17 September, 2024

Introduction

Welcome to OzSpeed! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully.

Definitions

For the purposes of this Privacy Notice:

  • Account: A unique account created for you to access our Service or parts of our Service.
  • Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to OzSpeed.
  • Cookies: Small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
  • Device: Any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
  • Personal Data/Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in material form or not.
  • Service: Refers to the Website and any services provided by OzSpeed.
  • Service Provider: Any natural or legal person who processes the data on behalf of the Company.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You/Your: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

How and What Information We Collect About You

We collect Information through various channels, primarily when you interact with our platform directly or indirectly. The following are the categories of information we collect:

Personal Data

We collect the following Information/Personal Data from you when you directly interact with us and provide it to us. It may include information such as:

  • Your name
  • Company name
  • Email address
  • Phone number
  • Billing address
  • Geographic location
  • Industry
  • Any other information that you provide prior to and during any registration process

Usage Data

Usage Data is collected automatically when using the Service. This may include information related to your online activities such as:

  • IP address, browser type and version, geographic location, and operating system version.
  • Any device or other method of communication you use to interact with our Services, including device identifiers.
  • Pages of our website that you view, including your interactions with any videos we offer.
  • When you update your information, communicate with us, or order new Services.
  • Metadata about your use of our Services and emails we send to you (including clicks and opens).
  • Metadata about how your customers, contacts, and users interact with the Services we provide you.
  • Issues you encounter requiring our support or assistance.

Information We Acquire From Social Media

We collect information (such as your name, social media account name, and email address to pre-populate our sign-up form) from third-party social networking sites when you use your social network credentials to log into some of our Service.

Financial Information

We may collect and process financial data, including bank account details, credit card information, and payment information, to facilitate transactions and payments on our platform securely.

Communication Data

If you contact us via email or other communication channels, we may retain the content of your communication, as well as your contact details.

Tracking Technologies and Cookies

We utilize cookies and similar tracking technologies to monitor activities on our Service and store specific information. These tracking technologies include beacons, tags, and scripts designed to collect data, enhance, and analyze our Service. The technologies we employ include:

  • Cookies or Browser Cookies: A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you decline cookies, certain parts of our Service may not function properly. Unless you have configured your browser to reject cookies, our Service may use them.
  • Web Beacons: Certain parts of our Service and emails may contain small electronic files known as web beacons that allow the Company to count users who have visited those pages or opened emails and to collect other related website statistics (e.g., recording the popularity of specific sections and verifying system and server integrity).

Cookies can be either “Persistent” or “Session” cookies. Persistent cookies remain on your computer or mobile device even after you go offline, while session cookies are deleted once you close your web browser. We use both types of cookies for the following purposes:

  • Necessary / Essential Cookies: These cookies are vital for providing you with services available through the Website and enabling you to use certain features. They help authenticate users and prevent fraudulent use of user accounts.
  • Functionality Cookies: These cookies remember choices you make when using the Website, such as your login details or language preferences. Their purpose is to provide you with a more personalized experience and to avoid you having to re-enter your preferences each time you use the Website.
  • Tracking and Performance Cookies: These cookies track information about traffic to the Website and how users interact with the Website. The information collected via these cookies may directly or indirectly identify you as an individual visitor, as it is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these cookies to test new pages, features, or functionalities of the Website to see how users respond to them.
  • Marketing and Communications Data: Your preferences regarding marketing communications and how you wish to be communicated with allow us to tailor our outreach efforts effectively to meet your preferences.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy here [Link to the Cookie Policy].

Use of Your Personal Data

We may use Personal Data for the following purposes:

  • Service Provision and Maintenance: We use your Personal Data to provide and maintain our requested Services to you, including monitoring its usage.
  • Account Management: Your Personal Data is used to manage your account and registration as a user of our Service, granting access to various functionalities available to registered users.
  • Contractual Obligations: We process your Personal Data for the performance of contracts, including the development, compliance, and execution of purchase contracts for products, items, or services you have purchased, or any other contracts with us through the Service.
  • Communication: We may contact you via email, telephone, SMS, or other electronic means (such as mobile application push notifications) for updates or informative communications related to the functionalities, products, or services you have contracted, including necessary security updates.
  • Marketing and Information: With your consent, we use your information to provide news, special offers, and general information about goods, services, and events similar to those you have previously purchased or inquired about.
  • Customer Support: We use your information to attend to and manage your requests.
  • Business Transfers: Your information may be used in evaluating or conducting mergers, divestitures, restructurings, reorganizations, dissolutions, or other sales or transfers of some or all of our assets. In such cases, Personal Data held by us about our Service users may be transferred as part of the assets.
  • Analytics and Improvements: We may use the information we receive to produce reports on trends and statistics, such as server performance trends, utilization rates across different hosting plans, and customer interaction analytics. This information helps us analyze trends, improve our marketing strategies, and provide valuable insights to our partners and stakeholders.
  • To bill our services: Payment information that you provide to us, including credit card data, will only be used to facilitate payment for the Services.
  • For Current or Prospective Customers: We use your information to target current or prospective customers with our products or Services through online advertisements served on third-party sites by third-party vendors, such as Google. This process is conducted subject to your consent where required by applicable law.
  • Personalization: Your data enables us to offer you a personalized experience and tailor our Services to meet your specific needs.
  • Quality Control and Training: We may use recorded telephone conversations for quality control purposes, to train our employees, and for our own protection.

Communicating With Partners

We may share your Personal Data with select third-party partners. This information may include your name, email address, and other relevant details that enable our partners to:

  • Assist you in utilizing our Services effectively.
  • Contact you with offers, services, or products that align with your interests.

If you reside in a jurisdiction where consent is required for such disclosures, we will obtain your consent before sharing your information. Please note, if you access our Services through a location-obscuring tool like a virtual private network (VPN), our request for consent may not reach you if we cannot determine your jurisdiction.

Furthermore, our partners are strictly prohibited from using your contact details for purposes beyond those outlined above without your explicit consent. We do not share your financial information with our partners.

If we collect information from you in connection with an offer presented by us and a partner, we will clarify who is collecting the data and whose Privacy Notice applies. We will also provide you with options regarding the use of your information in such scenarios.

Communicating With Third Party Service Providers And Vendors

We may engage with carefully selected third parties to aid us in providing services or to support our marketing and advertising efforts (including analytics and search engine optimization services). Our agreements with these third parties strictly limit the use of your personal information to the purposes for which it was disclosed.

If you purchase a product or service through us from a third party, we will share your Personal Data with that third party to facilitate the requested service.

When you provide your personal and confidential information to artificial intelligence (AI) services, including those offered by third parties, you are consenting to the disclosure of your information to access these AI features.

We also share certain anonymized data with various third parties, including the media, industry analysts, marketing and advertising partners, vendors, customers, potential customers, or partners. For instance, we may disclose server performance trends, utilization rates across different hosting plans, and customer interaction analytics. This information allows us to analyze trends, enhance our marketing strategies, and deliver valuable insights to our partners and stakeholders.

Transfer of Your Personal Data

Your information may be transferred to and stored on computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

By consenting to this Privacy Notice and submitting your information, you agree to this transfer.

The Company will take all reasonably necessary steps to ensure that your data is treated securely and in compliance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless adequate controls are in place, including the security of your data and other personal information.

Disclosure of Your Personal Data

We may disclose your personal data under the following circumstances:

  • Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Law enforcement: Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Other legal requirements: The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation
    • Protect and defend the rights or property of the Company
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of Users of the Service or the public
    • Protect against legal liability

Security of Your Personal Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

How Users Can Opt-Out of Data Collection/Usage

We respect your privacy choices and provide you with options to control your data:

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by unsubscribing from our marketing emails or updating your preferences in your account settings.
  • Manage Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that some features of our services may not function properly if cookies are disabled.
  • Do Not Track: Some browsers offer a “Do Not Track” feature that allows you to inform websites that you do not want your online activities tracked. We respect these signals and will not track your browsing behavior accordingly.

Data Access and Deletion

You have the right to request access to your personal data or request that we delete your personal data under certain circumstances. You can exercise these rights by contacting us at [Email] or by submitting the Data Subject Rights Form [Link to the form], and we will respond to your request within 30 working days.

Please note that if you opt out of certain types of data collection, your experience with our Service may be impacted, and some features may not be available to you.

Your Rights Under The Federal Privacy Act 1988, GDPR, and other applicable Laws

OzSpeed is committed to taking reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to know what Personal Data we hold about you or want it removed from our systems, please contact us. Depending on your jurisdiction, you may have the following data protection rights:

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Update: You have the right to update or correct your personal information if it is inaccurate or incomplete.
  • Right to Delete: You have the right to request the deletion of your personal information.
  • Right to Rectification: You have the right to rectify any incorrect or incomplete personal information.
  • Right to Object: You have the right to object to the processing of your personal information.
  • Right to Restriction: You have the right to request the restriction of processing your personal information.
  • Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

To exercise these rights, please contact us at:

  • Email: info@ozspeed.com.au
  • Phone: +61 458 397 493
  • Data Subject Rights Form: [Insert Link to the Form]

We will respond to your request within 30 working days. Please note that we may ask you to verify your identity before responding to such requests.

Complaints about the Breach of Australian Privacy Principles (APPs)

If you believe that OzSpeed has breached the Australian Privacy Principles (APPs) or a binding registered APP code, you can make a complaint to us. We take privacy complaints seriously and will address your concerns promptly and in accordance with our obligations under the Privacy Act 1988.

Complaints Procedure

Complaints should be submitted in writing. You can send your complaint via email to support@coodiv.net

  • Information Required: Please provide as much detail as possible about your complaint, including your contact information, details of the alleged breach, and any supporting evidence.
  • Response Time: We will acknowledge receipt of your complaint within 7 days and aim to provide a substantive response within 30 days. If we need more time, we will keep you informed of the progress.

If your complaint is not resolved through our internal process, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted as follows:

  • Address: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001
  • Email: enquiries@oaic.gov.au
  • Phone: 1300 363 992
  • Website: www.oaic.gov.au

Updates to this Privacy Notice

We may update this privacy notice from time to time. Any changes will be posted on our website, and the updated notice will take effect upon posting.

Contact Us

This Privacy Notice aims to provide you with clear and comprehensive information about how we handle your personal data. We encourage you to read it carefully and reach out to us if you have any concerns or require additional details. We are dedicated to protecting your privacy and ensuring compliance with global data protection standards. If you have any questions or need further assistance, please do not hesitate to contact us.

If you have any questions about this Privacy Notice, please contact us.

You can contact us at: